RETURN POLICY
Thank y for your purchase, We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All return items/birds must be in a new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return a bird or an item, please email customer service at (info.vbh.net@gmail.com) to obtain a Return Merchandise Authorization (RMA) Number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address
VIBRANT BIRDS HOUSE
Attn: Returns
RMA#_________
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return of exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be exchanged or returned;
– Discounted Products
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
Please Note
-Discount Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please Contact Us
Or Email us at info.vbh.net@gmail.com